Understanding Visa Claims Resolution (VCR) Disputes

25/10/2017

When:
October 25, 2017 @ 11:10 am – October 27, 2017 @ 12:10 pm
2017-10-25T11:10:00+00:00
2017-10-27T12:10:00+00:00
Where:
Tiranë
Shqipëria

Description

Short: Understanding Visa Claims Resolution (VCR) Disputes

Get ready today for what’s ahead tomorrow. Attend our three-day Understanding Visa Claims Resolution (VCR) Disputes course and learn how Visa is re-defining dispute resolution by reducing timelines, touchpoints, and processes. The course provides a comprehensive look at the new VCR dispute resolution workflows, rules, requirements, and timeframes. This highly interactive course includes group discussions, case studies, lectures, activities, and quizzes.

Long: Understanding Visa Claims Resolution (VCR) Disputes

Prepare yourself today for what’s ahead tomorrow. The new Visa Claims Resolution (VCR) launch is just around the corner. So now is the time to start getting ready. Attend our three-day Understanding Visa Claims Resolution (VCR) Disputes course and learn how Visa is re-defining dispute resolution by reducing timelines, touchpoints, and processes. One significant aspect of VCR is the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. This course details how the reason codes will correspond to newly defined VCR category conditions. It also provides a comprehensive look at the new VCR workflows, rules, requirements, and processing timeframes. This highly interactive course includes group discussions, lectures, quizzes, and group activities. Real-world case examples are used throughout the three-day session to illustrate various fraud dispute circumstances and some of the key actions necessary to achieve proper resolution.

Agenda

Day One Course Topics:

Dispute Resolution Overview

  • What is Visa?
  • The Transaction Cycle
  • Managing Cardholders and Merchants
  • Key Terms and Indicator
  • VROL Dispute Questionnaires
  • Managing Cardholders and Merchants
  • Information Gathering
  • SMARTT-Key Fundamentals That Drive Dispute Resolution Success

VCR Enhanced Dispute Process

  • VCR – Redefining Disputes Resolution/li>

Fraud & Authorization Disputes

  • Allocation Dispute Processing Flow
  • Fraud Category 10 Overview
  • Conditions 10-1 through 10-5 Rules and Requirements
  • Authorization Category 11 Overview
  • Conditions 11-1 through 11-3 Rules and Requirements

Day Two Course Topics:

Processing Errors & Consumer Disputes

  • Collaboration Dispute Processing Flow
  • Processing Errors Category 12 Overview
  • Conditions 12.1 through 12.7 Rules and Requirements
  • Consumer Disputes Category 13 Overview
  • Conditions 13.1 through 13.9 Rules and Requirements

Day Three Course Topics

VCR Pre-Arbitration Processing requirements and Time Limits
VCR Pre-Arbitration Best Practices
VCR Arbitration Filing Considerations, Procedures, and Technical Penalties
  • Arbitration Dispute Trends
Compliance Rights and Filing Considerations
VROL Available Functionality
  • Transaction Inquiries Financial Adjustments
  • Miscellaneous Fees
  • Exception File Listing
  • Stop Payment
  • History Inquiry
  • Accounting Entry Memo
  • Queues
  • Financial Messages
  • Visa Merchant Purchase Inquiry
  • Fraud Reporting
Financial Messages
  • Messages Used
  • Financial Processing for Issuers
  • Financial Processing for Acquirers
Handling Trailing Transactions

Trainer

Marianna Papp – Senior Trainer, Visa Business School

Foto